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Gold Premier Partner

Chamber builds on WorldHost success

As the new year unfolds, Caithness Chamber of Commerce is delighted to announce that Thurso Bay has now gained WorldHost Recognised Destination status, with Thurso Bay Holidays and Thurso Bay Caravan & Camping Park both becoming WorldHost Recognised businesses in December 2013.

This latest announcement builds on the initiative’s earlier success, which saw John O’Groats gain WorldHost Recognised Destination status in late 2013. The ambitious programme offers free world-class training in customer service skills to businesses across Caithness.

Two other local businesses which have recently benefited from the scheme are the Norseman and Castletown Hotels, both of which have now been awarded the prestigious WorldHost Recognised Business status.

Speaking about the award, Andrew Mackay, owner of the hotels, said: “I’m delighted that both the Castletown and the Norseman Hotel have achieved this prestigious status. Customer service is hugely important in the hospitality industry, and gaining WorldHost Recognised Business status will provide a real boost to my business.”

Over the course of the year, the Chamber aims to roll out customer service training to businesses across the county with the eventual aim of gaining WorldHost Recognised Destination status for Caithness.

To date, 19 businesses throughout the county have gained WorldHost Recognised status with 80 individual staff members benefiting from world-class customer service training.

The programme, which is supported by the Chamber’s “Make the Right Connections” skills training project – funded by the Nuclear Decommissioning Authority, Dounreay Site Restoration Ltd and Skills Development Scotland – aims to gain WorldHost Recognised Destination status for the whole of Caithness by the end of 2014 and put the county on the map for great customer service.

Trudy Morris, Chief Executive of the Chamber, said: “We are delighted to be leading this exciting and ambitious initiative to help boost the local tourism industry, and it’s great to see another area in Caithness gain WorldHost Recognised status. By establishing a reputation for a consistently high standard of customer service in the county, we can attract new customers, encourage return visits and boost the local economy.

 “The Norseman and the Castletown Hotels are well-known both within and outwith the county, and receiving this award will help to enhance what is already an excellent reputation. Congratulations are due to Andrew and his team for their stellar work.”